The WTC Health Program has issued an update to enrollees regarding its efforts to meet their needs during the COVID-19 pandemic.
Most importantly, the program notes that there are no processing delays for WTC Health Program enrollments, certifications, or claims at this time. It further advises that enrollees should keep upcoming monitoring and treatment appointments unless advised not to by the enrollee’s doctor.
The WTC Health Program is continuing to provide care to enrollees through telemedicine services (i.e., over the phone or via video call) when possible. It also notes that it is unable to provide disinfectant supplies or personal protective equipment (PPE) to enrollees.
What Has the WTC Health Program Done in Response to COVID-19?
The program has taken several steps to ensure its continued operations in the face of the COVID-19 crisis, including:
- Expanded use of telehealth services: The program has approved the use of telehealth services via phone and video call for members who would rather not go to a clinic in person.
- Implemented in-person safeguards: Every clinic is following a preparedness plan outlined by their parent institution, including rescheduling of non-essential appointments and implementing increased safety measures for necessary in-person appointments.
- Filling prescriptions: The program is encouraging members who receive prescriptions for certified WTC-related conditions to sign up for its Optum Home Delivery program, which allows for 90-day prescription refills to be delivered to members by mail.
The Program Is Testing for COVID-19
The program is providing limited COVID-19 testing for members with certain conditions that put them at a higher risk of illness from the virus. Treatment for COVID-19 is authorized when the member is eligible for COVID-19 testing, the treatment is authorized by the program, and the treatment is not experimental.
Many WTC-related conditions put members at higher risk for contracting COVID-19 and suffering complications therefrom. As such, the program is directing members to follow the Centers for Disease Control and Prevention’s (CDC) guidance for high-risk individuals. The CDC is urging these individuals to:
- Stay at home
- Wash their hands often
- Take everyday precautions to keep space between themselves and others
- Keep away from people who are sick
- Stock up on necessary supplies
- Clean and disinfect frequently touched surfaces
- Avoid all cruise travel
- Avoid non-essential air travel
- Call their healthcare professional if they are sick
High-risk should seek emergency medical attention if they develop one or more of the following symptoms:
- Difficulty breathing and shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
If you suffer a 9/11-related condition, you may be at a higher risk of developing complications from COVID-19. For more information about the resources available to you, please contact a WTC lawyer at Pitta & Baione by using our online contact form or by calling us at 844-982-2667.
